Akuntabilitas Pelayanan Publik: Studi Kasus Pelayanan Perizinan Mendirikan Bangunan di Kota Makassar

Baharuddin Baharuddin

doi:10.29313/mimbar.v31i2.1324

Akuntabilitas Pelayanan Publik: Studi Kasus Pelayanan Perizinan Mendirikan Bangunan di Kota Makassar

Baharuddin Baharuddin

Abstract

Licensing building services in Makassar often received attention from various
parties. Based on this view, this study aims to describe and analyze the accountability
of the legality, profesional, authority, control, and service quality dimensions of licening
services. This research applies qualitative approach and includes case study to obtain
valid information. The determined informants is done through purposive sampling with
the hope that informants could comprehend the substance of the problems studied. This
study will reveal the public service performance as one of indicators of good governance
(good governance). The results showed the legality of the licensing service is uneffective,
and another point is that standard operating procedures (SOP) has not run optimally,
making it less effective and efficient in completing the work.

Keywords

Accountability, service performance, IMB

Full Text:

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DOI: https://doi.org/10.29313/mimbar.v31i2.1324

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