The Impact of Market Orientation to SMEs Performance with Mediation of Creation Value

Eri Novari

Abstract


SMEs or Small Medium Enterprises are businesses that keep growing in Indonesia. The resilience of SMEs to economic shock makes a lot of people choose this type of business. This study aims to review the correlation between market orientation, value creation and entrepreneur’s commitment to improving SMEs performance. The study conducted through a mediation model of value creation and commitment as the power of the entrepreneur. Respondents of this study are 133 entrepreneurs of creative industry SMEs in Bandung City. Data collection is carried out through questionnaires and processed by path analysis using Lisrel software. The research findings show that market orientation correlates with the improvement of SMEs performance directly and through the mediation of value creation. It is different from entrepreneurs’ commitment that cannot mediate the correlation to SMEs performance. The research results strengthen the control of market orientation on the improvement of SMEs performance with support of value creation

Keywords


Market Orientation, Creation Value, Commitment, SMEs Performance

Full Text:

PDF

References


Andjarsari, T., Nimran, U., EkoSoetjipto, B., & Djatmika, E. T. (2013). The Effect of Organizational Learning on Organizational Commitment, Innovation and Job Satisfaction (A Study on SMEs under CSR Program of PT Telkom Regional V, East Java, Indonesia). Interdisciplinary Journal of Contemporary Research In Business, 5(2), 455–465.

Awa, H. O. (2010). Democratizing the New Product Development Process: A New Dimension of Value Creation and Marketing Concept. International Business Research, 3(2), 49–60.

Baregheh, A., Rowley, J., Sambrook, S., & Davies, D. (2012). Innovation in food sector SMEs. Journal of Small Business and Enterprise Development, 19(2), 300–321.

Bergamaschi, M., & Randerson, K. (2016). The futures of family businesses and the development of corporate social responsibility. Futures, 75, 54–65.

Bordonaba-Juste, V., & Cambra-Fierro, J. J. (2009). Managing supply chain in the context of SMEs: A collaborative and customized partnership with the suppliers as the key for success. Supply Chain Management, 14(5), 393–402.

Carvalho, J. M. S., & Jonker, J. (2015). Creating a Balanced Value Proposition: Exploring the Advanced Business Creation Model. The Journal of Applied Management and Entrepreneurship, 20(2), 49–64.

Chen, K. H., Wang, C. H., Huang, S. Z., & Shen, G. C. (2016). Service innovation and new product performance: The influence of market-linking capabilities and market turbulence. International Journal of Production Economics, 172, 54–64.

Chen, Y. S., & Chang, C. H. (2013). Enhance environmental commitments and green intangible assets toward green competitive advantages: An analysis of structural equation modeling (SEM). Quality and Quantity, 47(1), 529–543.

Ciasullo, M. V., & Troisi, O. (2013). Sustainable value creation in SMEs: A case study. TQM Journal, 25(1), 44–61.

Cuadrado-Ballesteros, B., Rodríguez-Ariza, L., & García-Sánchez, I. M. (2015). The role of independent directors at family firms in relation to corporate social responsibility disclosures. International Business Review, 24(5), 890–901.

Devigne, D., Manigart, S., & Wright, M. (2016). Escalation of commitment in venture capital decision making: Differentiating between domestic and international investors. Journal of Business Venturing, 31(3), 253–271.

Gadenne, D. L., Kennedy, J., & McKeiver, C. (2009). An empirical study of environmental awareness and practices in SMEs. Journal of Business Ethics, 84(1), 45–63.

Gallardo-Vázquez, D., & Isabel Sánchez-Hernández, M. (2014). Structural analysis of the strategic orientation to environmental protection in SMEs. BRQ Business Research Quarterly, 17(2), 115–128.

Gnizy, I., Baker, W. E., & Grinstein, A. (2014). Proactive learning culture: A dynamic capability and key success factor for SMEs entering foreign markets. International Marketing Review, 31(5), 477–505.

Gomezelj, D. O., & Kušce, I. (2013). The influence of personal and environmental factors on entrepreneurs’ performance. Kybernetes, 42(6), 906–927.

Haroon Hafeez, M., Noor Mohd Shariff, M., & bin Mad Lazim, H. (2012). Relationship between Entrepreneurial Orientation, Firm Resources, SME Branding and Firm’s Performance: Is Innovation the Missing Link? American Journal of Industrial and Business Management, 02(04), 153–159.

Hasibuan, S. (2015). SMEs development strategy for competitive and sustainable typical local snacks of Banten Province. International Journal on Advanced Science, Engineering and Information Technology, 5(6), 410–414.

Hoelzl, E., & Loewenstein, G. (2005). Wearing out your shoes to prevent someone else from stepping into them: Anticipated regret and social takeover in sequential decisions. Organizational Behavior and Human Decision Processes, 98(1), 15–27.

Huarng, K. H., & Yu, T. H. K. (2011). Entrepreneurship, process innovation and value creation by a non-profit SME. Management Decision, 49(2), 284–296.

Husso, M., & Nybakk, E. (2010). Importance of internal and external factors when adapting to environmental changes in SME sawmills in Norway and Finland: The managerials view. Journal of Forest Products Business Research, 7(1), 14.

Indris, S., & Primiana, I. (2015). Internal And External Environment Analysis On The Performance Of Small And Medium Industries Smes In Indonesia. International Journal of Scientific & Technology Research, 4(4), 188–196.

Iraldo, F., Testa, F., & Frey, M. (2010). Environmental Management System and SMEs: EU Experience, Barriers and Perspectives. In Environmental Management (Issue September).

Ismail, N. A., & Kuivalainen, O. (2015). Der Effekt von internen Kompetenzen und dem externen Umfeld auf den internationalen Unternehmenserfolg von KMU und die Moderator-Beziehung der geografische Reichweite: der Fall der Malaysischen Halal-Lebensmittelindustrie. Journal of International Entrepreneurship, 13(4), 418–451.

Javalgi, R. G., & Todd, P. R. (2011). Entrepreneurial orientation, management commitment, and human capital: The internationalization of SMEs in India. Journal of Business Research, 64(9), 1004–1010.

Jogaratnam, G. (2017). The effect of market orientation, entrepreneurial orientation and human capital on positional advantage: Evidence from the restaurant industry. International Journal of Hospitality Management, 60, 104–113.

Kotler, P., & Keller, K. L. (2012). Marketing Management. Prentice Hall.

Kreiser, P. M., Marino, L. D., Kuratko, D. F., & Weaver, K. M. (2013). Disaggregating entrepreneurial orientation: The non-linear impact of innovativeness, proactiveness and risk-taking on SME performance. Small Business Economics, 40(2), 273–291.

Landroguez, S. M., Castro, C. B., & Cepeda-Carrión, G. (2011). Creating dynamic capabilities to increase customer value. Management Decision, 49(7), 1141–1159.

Leavy, B. (2012). Masterclass Collaborative innovation as the new imperative - design thinking, value co-creation and the power of “pull.” Strategy and Leadership, 40(2), 25–34.

Lee, Y. K., Kim, Y. S., Lee, K. H., & Li, D. xin. (2012). The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees. International Journal of Hospitality Management, 31(3), 745–756.

Lindman, M. (2013). How do SMEs bond to their retailers through value creation? Journal of Small Business and Entrepreneurship, 26(5), 537–552.

Lonial, S. C., & Raju, P. S. (2001). The Impact of Environmental Uncertainty on the Market Orientation – Performance Relationship : A Study of the Hospital. 3(1), 5–27.

Ma’amor, H., Achim, N., Yunus, N. S. N. M., Hashim, N., & Haque, A. (2016). The Influence of Personality Traits Towards Quality Pledge. Procedia Economics and Finance, 37(16), 73–79.

Maden, C., Arıkan, E., Telci, E. E., & Kantur, D. (2012). Linking Corporate Social Responsibility to Corporate Reputation: A Study on Understanding Behavioral Consequences. Procedia - Social and Behavioral Sciences, 58, 655–664.

Marshall, N. W. (2010). Commitment, Loyalty And Customer Lifetime Value: Investigating The Relationships Among Key Determinants. Journal of Business & Economics Research (JBER), 8(8).

McNaughton, R. B., Osborne, P., & Imrie, B. C. (2002). Market‐oriented value creation in service firms. European Journal of Marketing, 36(9/10), 990–1002.

Nasution, H. N., Mavondo, F. T., Jekanyika, M., & Oly, N. (2011). Industrial Marketing Management Entrepreneurship : Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value. Industrial Marketing Management, 40(3), 336–345.

Ndubisi, N. O., & Agarwal, J. (2014). Quality performance of SMEs in a developing economy: Direct and indirect effects of service innovation and entrepreneurial orientation. Journal of Business and Industrial Marketing, 29(6), 454–468.

Ngugi, I. K., Johnsen, R. E., & Erdélyi, P. (2010). Relational capabilities for value co-creation and innovation in SMEs. Journal of Small Business and Enterprise Development, 17(2), 260–278.

Palalic, R., & Busatlic, S. (2015). Exploratory Research on Relationship between Entrepreneurial Orientation Dimensions and Business Performance and Growth of Fast and Slow Growing Small and Medium Enterprises in Bosnia and Herzegovina. International Journal of Business and Management, 10(2), 15–31.

Qi, J. Y., Qu, Q. X., & Zhou, Y. P. (2014). How does customer self-construal moderate CRM value creation chain? Electronic Commerce Research and Applications, 13(5), 295–304.

Sainio, L. M., Saarenketo, S., Nummela, N., & Eriksson, T. (2011). Value creation of an internationalizing entrepreneurial firm: The business model perspective. Journal of Small Business and Enterprise Development, 18(3), 556–570.

Saunila, M., Pekkola, S., & Ukko, J. (2014). The relationship between innovation capability and performance: The moderating effect of measurement. International Journal of Productivity and Performance Management, 63(2), 234–249.

Segaro, E. L., Larimo, J., & Jones, M. V. (2014). Internationalisation of family small and medium sized enterprises: The role of stewardship orientation, family commitment culture and top management team. International Business Review, 23(2), 381–395.

Sidiqqoh, S. A., & Alamsyah, D. P. (2017). Peningkatan Kinerja Bisnis Usaha Mikro Melalui Kajian Komitmen dan Ambisius Pengusaha. Jurnal Ecodemica, 1(2), 250–256.

SØrensen, H. E. (2009). Why competitors matter for market orientation. European Journal of Marketing, 43(5–6), 735–761.

Sutapa, Mulyana, & Wasitowati. (2017). The Role of Market Orientation, Creativity and Innovation in Creating Competitive Advantages and Creative Industry Performance. Jurnal Dinamika Manajemen, 8(2), 152–166.

Tang, Z., & Tang, J. (2012). Entrepreneurial orientation and SME performance in China’s changing environment: The moderating effects of strategies. Asia Pacific Journal of Management, 29(2), 409–431.

Tsai, M. T., Chuang, L. M., Chao, S. T., & Chang, H. P. (2012). The effects assessment of firm environmental strategy and customer environmental conscious on green product development. Environmental Monitoring and Assessment, 184(7), 4435–4447.

Urban, B., & Mothusiwa, M. (2014). Planning flexibility and entrepreneurial orientation : A focus on SME performance and the influence of environmental perceptions. Management Dynamics, 23(I), 58–73.

Wahyudi, I., & Sani, G. A. (2014). Interdependence between Islamic capital market and money market: Evidence from Indonesia. Borsa Istanbul Review, 14(1), 32–47.

Yiing, L. H., & Ahmad, K. Z. Bin. (2009). The moderating effects of organizational culture on the relationships between leadership behaviour and organizational commitment and between organizational commitment and job satisfaction and performance. Leadership and Organization Development Journal, 30(1), 53–86.

Zhou, K., Brown, J., & Dev, C. (2009). Market orientation, competitive advantage, and performance: A demand-based perspective. Journal of Business Research, 62(11), 1063–1070.

Zhou, K. Z., Yim, C. K., & Tse, D. K. (2005). The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations. Journal of Marketing, 69(2), 42–60.




DOI: https://doi.org/10.29313/mimbar.v36i2.5987

Refbacks

  • There are currently no refbacks.




MIMBAR : Jurnal Sosial dan Pembangunan is licensed under  Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License